CANCELLATION & REFUND Policy
Plain Language Summary
- Applies to all purchases on Älmhult Beasts Basketball Club’s website; buying anything means you accept this policy and the site’s Terms & Conditions.
- Clothing/merchandise: Refundable 100% only if faulty (bad manufacturing or doesn’t work as described). Must claim within 14 days of receiving it, with evidence emailed to support@beasts-basketball.se. No refunds for any other reason (e.g. just changing your mind).
- Membership/training fees: Full refund if you cancel within 14 days of paying, and only if the player is leaving the club.
- Special circumstances: Requests outside those rules may still be considered case-by-case — email details to support@beasts-basketball.se.
- Refund processing: Money goes back to your original payment method (Swish is an exception). Takes about 5-7 business days.
- How to request: Email support@beasts-basketball.se with your order number and reason for the request.
- Club’s rights: The club can cancel/terminate a user’s services if they break the rules or act fraudulently.
• Policy changes: The club can update this policy anytime without notice — it’s on you to check for changes, and continuing to use their services means you accept any updates.
1. ACCEPTANCE OF THIS POLICY
By purchasing any of our licenses, you hereby represent that you have read, understood, and agreed to be bound by this Policy, and our Terms & Conditions, and any future updates and additions to these policies, as published from time to time at the website or as otherwise may be communicated to you.
2. CLOTHING & VARIOUS MERCHANDISE PURCHASES
Users who purchase an item of clothing or various other types of merchandise offered from time to time, have the option to return the product and receive a 100% refund if the product is faulty in terms of manufacturing quality or functionality as described on the website. The request must be placed within a period of 14 days from the date of receiving the product. To initiate a return and refund, users must provide sufficient evidence supporting their claim by email to support@beasts-basketball.se. No return or refund is allowed under any other circumstance for this product type.
3. MEMBERSHIP & TRAINING FEES
Members (or guardians thereof) have the right to cancel their membership and receive a 100% refund if the cancellation request is received within 14 days of the initial payment, under circumstances where a player will be leaving the club.
5. EXTENUATING CIRCUMSTANCES
Refund and/or cancellation requests outside the specified conditions due to extenuating circumstances will be considered on a case-by-case basis. Users must provide detailed information supporting their request by email to support@beasts-basketball.se.
6. REFUND PROCESSING
Refunds will be processed using the original payment method (except for Swish). Processing times may vary depending on the payment provider. Refunds typically take 5-7 business days to appear in the customer’s account.
7. CONTACT FOR CANCELLATIONS AND REFUNDS
Users can initiate cancellation and refund requests by contacting our customer care email at support@beasts-basketball.se. The request must include relevant details, such as the order number and reason for the refund request.
8. TERMINATION OF SERVICES
Älmhult Beasts Basketball Club reserves the right to terminate subscription services for users who violate our terms of service or engage in any fraudulent activities.
9. UPDATES TO THIS POLICY
We may add to or change or update this Cancellation & Refund Policy at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking this Policy periodically. Your use of our services after any amendments to this Policy shall constitute your acceptance to such amendments.
Last updated on August 24, 2026.
